International Warranty

Warranty Terms & Conditions

To show our confidence in our products and as a way of offering long-term support to our customers, we offer a 2-Year Warranty that is managed by Pro-Ject distributors. For the fastest service in the US, please attempt to resolve any issues with your dealer first. If you purchased your product within the US from an authorized Pro-Ject dealer and your attempts to resolve an issue are unsuccessful, please submit a support ticket.

A warranty is valid only for products purchased from an authorized Pro-Ject Audio Systems retailer or dealer.
This warranty offer is limited to the repair of the equipment (which could be a repair or replacement at our discretion, neither of which affects your original warranty).
Neither transportation or any other costs, nor any risk for removal, transportation and installation of products is covered by this warranty.
A warranty is only valid for the original owner. It is not transferable.
To validate your warranty, you will need to provide the original sales invoice or other proof of ownership and date of purchase.
Warranty must be claimed within two years of purchase from an authorized dealer. After this period of time, the warranty will expire.
The legal warranty obligation exists in addition to this warranty and is not limited by this warranty.

A Pro-Ject Audio Systems warranty relates to claims of defects in materials and/or workmanship at the time of purchase. It does not cover:

  1. Deterioration of component parts, the nature of which is to become worn or depleted with use, such as batteries and headphone ear pads, drive belts and cartridges.
  2. Damages caused by incorrect installation, connection or packing.
  3. Damages caused by any use other than the correct use described in the user manual, negligence, modifications, or use of parts that are not made or authorized by Pro-Ject Audio Systems.
  4. Damages caused by faulty or unsuitable ancillary equipment.
  5. Damages caused by accidents, lightning, water, fire heat, war, public disturbances or any other cause beyond the reasonable control of Pro-Ject Audio Systems and its appointed distributors.
  6. Products where the serial number has been altered, deleted, removed or made illegible.
  7. Repairs or modifications that have been executed by an unauthorized person.

Packaging

Products from Pro-Ject Audio Systems are expertly engineered precision instruments, which can get damaged when wrongly used or transported. Packaging is a part of the product. Please handle packaging and all accessories with care and store them away safely for future use. If a product is shipped or transported for a warranty claim without the original packaging, or if it is not packed according to the instruction manual, the warranty shall be void, as any damage caused by transportation is not covered by guarantee.

Commercial Use

Faults caused due to using domestic products in commercial environments or on commercial scales are not covered by warranty. Most Pro-Ject products – unless expressly advertised otherwise – are intended for domestic use only. Using them for business applications are done so at your own risk.

We wish you lots of hours of music enjoyment with our products.